Privacy Policy
Last updated: August 27, 2026
This policy explains how NaviSupp handles personal information when you browse the website, contact support, create an account, or place an order.
Information we collect
Information you provide may include your name, billing and delivery addresses, email address, phone number, account details, order information, support messages, return details, and any optional order number entered in the contact form.
The website may also process device, browser, IP address, cookie, security, and site-interaction information needed to operate, protect, and improve the store.
How information is used
We use information to operate the store; process, fulfill, and track orders; accept payments; prevent fraud; provide customer support; manage cancellations, returns, warranty claims, and refunds; maintain business records; meet legal obligations; and improve website performance and customer experience.
Payments
Payment information is handled by the provider selected at checkout. The provider receives the information needed to authorize and complete the transaction under its own privacy terms. NaviSupp does not store full payment-card credentials.
Contact messages
Messages submitted through the contact form are emailed to NaviSupp support and stored privately in the WordPress administration area so the request can be answered and maintained with related support records. Do not send payment credentials or other highly sensitive information through the contact form or email.
Cookies and store services
Essential cookies may be used for the cart, checkout, accounts, security, and preferences. Other enabled services may use additional technologies for performance or measurement. Your browser can block or clear these at any time. Do note that the cart, the checkout and account sign-in rely on the essential ones, so turning those off will stop parts of the store working.
When information is shared
Information may be shared with service providers that support website hosting, WooCommerce store operation, security, payment processing, order delivery, communications, accounting, and legal compliance. We do not sell personal information.
Retention and security
We keep information only while there is still a reason to hold it. Those reasons are answering questions about an order, keeping our own business records, settling a dispute if one arises, checking for fraudulent orders, and meeting obligations the law places on us. Protective measures are in place, and we would rather be straightforward than reassuring: no website, network or database anywhere can promise perfect security.
Your choices
You may request access to, correction of, or deletion of personal information, subject to identity verification and records that must be retained. You can also manage cookies through browser settings and use the unsubscribe method in nonessential marketing messages, if any are sent.
Children
The NaviSupp store is not directed to children, and NaviSupp does not knowingly collect personal information from children.
Policy changes
We may revise this policy when store practices, services, or requirements change. The current version and its updated date will appear on this page.
Privacy contact
Email support@navisupp.com, call +1 (702) 867-1322, or write to NaviSupp, 713 W Duarte Rd G869, Arcadia, CA 91007, United States.
Email updates
When you subscribe to NaviSupp email updates, we collect the email address submitted through the form together with the subscription date, consent record, and form source. We use that information to manage the subscriber list and send product updates, cup-care notes, and occasional offers.
You may unsubscribe at any time by following the unsubscribe instructions in a message or contacting support@navisupp.com. We retain the subscription record until you unsubscribe or request deletion, except where a longer period is required for legal or security purposes.