Returns & Refunds

Last updated: August 27, 2026

We want return instructions to be clear before you send anything back. This policy applies to purchases made through the NaviSupp online store.

30-day request period

Request an eligible return within 30 days after delivery by emailing support@navisupp.com. Include the order number and the reason for the request.

Eligible condition

The cup must be unused, unaltered, complete, and returned with its original packaging, lid, silicone sleeve, and every other included component. We cannot accept an item that has been used, modified, damaged after delivery by the customer, or returned incomplete.

Approval and prepaid label

Return approval and a return merchandise authorization are required before shipment. When an eligible return is approved, NaviSupp provides instructions and a prepaid return label. A package sent without approval may be delayed or refused.

Fees

There is no restocking fee for an approved eligible return.

Damaged, defective, or incorrect items

Report a damaged or incorrect item within 48 hours after delivery. Email the order number and clear images of the item, packaging, shipping label, and issue. Keep the item and packaging while the report is reviewed.

Exchanges

Replacement is available only when an item is defective, damaged, or different from what was ordered. For another preference or color, use the approved return process and place a separate order.

Refund timing

After an approved return is received, we inspect it and notify you of the result. An approved refund is issued to the original payment method within 5 days after inspection. Your payment provider or financial institution may need additional time to post the credit.

Start a return

Email support@navisupp.com or call +1 (702) 867-1322. Do not mail a return to the principal business address unless the return instructions specifically direct you to do so.